1. Introduction
Watchtower Solutions LTD, along with its affiliates, subsidiaries, and related entities (“Watchtower”, “we”, “our”), is fully committed to safeguarding the privacy and security of personal data collected from clients, customers, and users of our services (“you”, “your”).
This Privacy Policy outlines the types of personal data we collect when you engage with us through our website (https://www.watchtowersolutions.co.uk) and our responsibilities as a data controller. We encourage you to review this policy thoroughly, as it contains important information regarding how we manage your personal data and your corresponding rights. Should you have any questions or concerns, please contact us at info@watchtowersolutions.co.uk.
2. Definition of Personal Data
“Personal data” refers to any information that directly or indirectly identifies you, such as your name or an online identifier.
“Special category personal data” includes sensitive information related to racial or ethnic origin, political views, religious beliefs, trade union membership, genetic and biometric data, or health information, as well as details regarding sexual orientation.
3. Data We Collect
As the data controller, we collect, process, and are responsible for specific personal data under the UK GDPR, Data Protection Act 2018, and EU GDPR. The personal data we collect includes, but is not limited to:
- First name, last name, email address, phone number, and organization details.
- Information shared in your correspondence with us.
For recruitment purposes, we refer you to our Job Applicant Privacy Notice.
4. Collection of Personal Data
We primarily collect personal data directly from you, whether through email, our website, or other communications channels. In certain limited circumstances, we may also collect data from third parties, provided you have given your consent.
5. Use of Your Personal Data and Legal Basis
Your personal data is used for the following purposes:
| Purpose | Lawful Basis for Processing |
| Responding to inquiries and correspondence | Legitimate interest in responding to inquiries from our website, emails, or other means. |
| Providing our services | Necessary for the performance of a contract with you. |
| Contacting you for newsletters, updates, etc. | Legitimate interest or with your consent for marketing purposes. |
| Website improvements and updates | Legitimate interest in optimizing user experience and informing you of service changes. |
| Cookie data collection | Based on your consent. |
Where we process personal data based on contractual necessity, we will not be able to provide services without the required information.
6. Data Sharing
In the course of providing our services, we may share your personal data with carefully selected vendors or third-party service providers. In such instances, we implement appropriate contractual safeguards to protect your personal data.
We may also disclose your personal data to third parties when required to fulfil our services. Full details of data recipients will be provided when applicable.
7. International Transfers
Your personal data may be processed outside the UK. In cases where this occurs, we take steps to ensure that your personal data is adequately protected in line with UK standards. This may involve:
- Processing data in countries with an adequacy decision from the Secretary of State; or
- Entering into International Data Transfer Agreements (IDTAs) or Standard Contractual Clauses (SCCs), supplemented with additional measures where required.
8. Data Retention
We retain your personal data for the period necessary to provide our services and for a reasonable period thereafter, to meet our legal and contractual obligations and manage any claims. Once the retention period has expired, your data will be securely deleted or anonymized.
9. Security Measures
We employ both technical and organizational measures to protect your personal data from unauthorized access, loss, or alteration. While we implement robust security procedures, we also recommend you take precautions, such as:
- Never sharing your One Time Passcode (OTP).
- Avoiding the input of personal data through links in unsolicited emails or messages.
- Using encrypted email for transmitting sensitive information.
- Logging off and closing your browser after using online services.
10. Your Rights
You have several rights concerning the personal data we hold about you, including the right to:
- Request access to your data (Subject Access Request).
- Request rectification of inaccurate or incomplete data.
- Request erasure of data where there is no valid reason for processing.
- Object to the processing of data where we rely on legitimate interests.
- Request restriction of processing.
- Request data portability.
- Opt out of automated decision-making.
- Withdraw your consent at any time.
To exercise any of these rights, please contact us at info@watchtowersolutions.co.uk.
11. Complaints
If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK, which can be reached at 0303 123 1113 or online at Contact us | ICO.
12. Contact Us
For any questions regarding this Privacy Policy or to exercise your rights, please contact:
Data Protection Officer
Email: info@watchtowersolutions.co.uk.